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Liberty Insurance Malaysia

We are pleased to launch Liberty Express Claims, the model new technology that provides our prospects with simple and problem free virtual OWN DAMAGE claims assessment and quick money settlement inside 24 hours. We work with more than 35 prime insurers to supply more than 1,000 merchandise. We usually are not authorised to supply monetary product advice. Accordingly, the knowledge on this website doesn’t take into account your aims, financial state of affairs or wants.

We will set a transparent timeline for the claims settlement course of and strive to settle claims inside the prescribed timeline and in a clear manner. Credit / debit card service is on the market 24-hours every day, 7 days per week. The credit score / debit card service to clients however, is topic to the client’s card banking service availability. At Liberty we consider that insurers exist to pay claims. That’s why the claims group is an integral a part of our business.

If the case is sophisticated or requires additional investigation, we will inform the complainant accordingly and replace progress every 14 calendar days. If not resolved, to update within another 14 calendar days. Thereafter, after every 30 calendar days. A verification course of has to be carried out on the policyholders and members. Ask for requisite information and documents to assist prospects in accordance with the Industry’s Code of Practice on Personal Data Protection Act 2010.

It is a MYEG Insurance associate and a Bancassurance partner of United Overseas Bank and Bank Simpanan Nasional. To curb the spread of the virus, we strongly advocate all the mandatory measures to comprise the virus. Take extra precautions to be protected and healthy by utilizing double mask, maintain physical distancing and strict personal hygiene at all times. Customers shall be supplied with obtainable channels to enchantment on a choice or elevate disputes (i.e. branch, brochures, name middle and website).

Acknowledge and correctly perceive the customers’ wants and preferences. Knowledgeable and moral staff, brokers and partners can be found to serve prospects. Multi-channel choices and accessibility for making purchases and enquiries.Where and tips on how to present feedback, ideas and complaints. FPX is prompted by way of the Liberty Insurance website’s “Renew Online” and not your bank’s web site for cost.

Reinforce that insurance is definitely accessible by way of various channels, physically and just about. You will get your e-policy instantly by way of email once the payment is efficiently remitted to LIB account. You will get your e-policy immediately by way of email once the cost is efficiently remitted to the LIB account. If you have any completely different scenario to those above, please don’t hesitate to call us.

Address the difficulty in an equitable, objective and well timed manner by maintaining customers knowledgeable within 14 working days from the date of receipt of the grievance. To keep the customer informed of the subsequent stage of escalation if the claims settlement or repudiation is to not his or her satisfaction. Any additional product and repair options provided to customers shall be made clear and on an “opt-in-basis”, e.g. riders, sharing or using customer information for marketing and analysis purposes.

Your credit / debit card is prompted via the Liberty Insurance website’s “Renew Online” portal, and not your credit score / debit card bank’s web site for fee. As long as you are paying via the Liberty Insurance website, the payment is to LIB. Yes, your debit card account might be debited immediately and your savings/ current account will mirror the change accordingly. For credit cards, your obtainable credit limit shall be lowered accordingly. The credit / debit card restrict is subject to your out there limit / balance in your credit score / debit card account.

When you understand your choices, it turns into potential to get the most effective insurance coverage in Malaysia for you. As a leading insurance coverage marketplace within the nation, we offer you the onerous knowledge you have to examine insurance coverage in Malaysia and make the only option for yourself. We will set clear timeline for claims settlement process and try to settle claims inside these prescribed timeline and in a transparent manner.

Always contemplate the relevant coverage wording and different related disclosure documents before deciding to acquire a financial product. TrainingEnsure staff and intermediaries are properly trained on services supplied. We will make insurance merchandise simply accessible through numerous channels, bodily and just about, to obtain information, buy or make enquiries. FPX service is out there 24-hours daily, 7 days per week. The FPX service to the customers nevertheless, is topic to the customer’s Internet Banking service availability. PolicyStreet aims to democratise insurance by making it Simple, Easy and Affordable.